Professionalism is one of the most important attributes that is required by almost all interviews, however, as an airline reservation agent, you will also need to be an efficient communicator and a good problem solver. Your airline company is counting on your qualities to keep customers and business while gain new ones.
1. Professionalism is important.
In order to maintain a good job, an airline reservation agent should be professional. Therefore, during you interview, show your professionalism whenever you can. Arrive at the interview earlier than the appointment time with a professional resume, all your job credentials and other relevant material. Although an airline reservation agent normally work on the phone, you need to dress professionally with a clean and pressed suit and get yourself groomed a little bit. During the interview, turn off your cellphone completely and minimize your accessories as possible as you can. You should only carry those necessary documents into your interview session.
2. Be a good problem solver.
As an airline reservation agent, you may have to deal with many different situations every day. To meet the needs of your clients, an agent have to be able to think sharply and quickly, and the most importantly, to be able to solve problems. Prior to the interview, you should think about several examples where you managed to solve a problem so that you will be able to explain how a good problem solver you are. If you are well prepared, you will impress the interviewer with your ability to think ahead.
3. Show your communication skills.
Again, an airline reservation agent often work on the phone, communicating with both current and potential clients. If you are going to work with in the states, you should have fluent English while if you are planning to change your job placement, you might need to able to speak another language. In addition to language, your communication skill must be over the average. The most important aspects of good communication skills include listening to your clients, communicating in an assertive and friendly fashion, utilizing proper grammar, etc. With effective communication techniques, you will help your employer keep the clients coming back again in the future, which is the ultimate goal for airline industry. So, please keep in mind that your interview will definitely be assessing your efficiency of communication during the interviewer, and you should prepare to demonstrate that ability.
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