When offering help to customers at a bank, it’s vital to listen attentively to their requirements, because one mistake you make could cause confusion for you and in some instances anger from the customers. It is important to always smile at your costumers when you greet them and assist them in understanding what kind of services your bank could offer, but it should be done without their awareness. In addition, you should remain patient with customers all the time, especially when you have to spend more time than usual to find solutions to their problems. Here are a few tips you could learn in this regard.
1. To go the extra mile.
In some instances, you should do more than expected from your job duty to solve the customer’s problem. For example, if you know the identity of a customer might have been stolen, you should spend the extra time on examining the past bank statements of the customer and make contacts with places where the suspicious transactions have occurred. Furthermore, you should suggest some necessary measures for prevention of future identity theft to your costumer and do what’s necessary to close out this particular account.
2. To offer more flexible service time.
As some customers do not often finish their work at 5 p.m. or some could be off their work just on Saturdays. Therefore, you should offer more flexible hours to your costumers in a better way to provide the customer service so as to tend to the demands of different customers. For instance, if you are sure that that most of your customers arrive at work before 10 a.m. when your bank is usually open, then you had better extend your bank hours until 6:30 especially made for them. If there is the requirement from more customers to visit your bank on Saturdays, then you should consider the open hours the bank on from 9 a.m. to about 1 or 2 p.m. on Saturdays.
3. To try to give quick service.
While not all customers’ problems could be tackled very rapidly, it is fundamental that bank workers should fulfill their tasks efficiently. If you figure out that more customers would visit your bank on Fridays and Saturdays and you have not got enough tellers, you should be determined to employ more tellers to avoid the long waiting lines for customers so as to offer the quick service as expected.
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